My Account
Placing an Order
Delivery
- What are my delivery options?
- Do you deliver to my address?
- Do I have to be there to sign for delivery?
- Evri Delivery App
- How can I track my order?
- Store Delivery
Returns
- Refund Query
- Requesting a returns label
- Where can I see returned items?
- Faulty, Damaged or Incorrect Items received
- How do I return an item purchased from a JoJo concession within a FatFace store?
- Can I return a gift set?
Payments
Sale
- What is your returns policy during Sale?
- Is there a Sale in your stores too?
- Will my discount code work against Sale items?
- Could my Sale order be shipped in more than one parcel?
- When you sell an item in more than one colour or design – will all of the options be in the Sale?
- I just bought some items from you and they have now gone into the Sale – can you refund me the price difference?