Returned items will show in the recent activity section within My Account. This can be accessed using the following steps:
1. Log in to 'My Account', using your email address or customer number and password.
2. Select ‘Recent Activity’ from the My Account menu.
Further information:
Recent Activity is updated three times a day, so if any returned items have not yet appeared, then please don’t worry, they will appear here shortly.
If you would like to speak to us about a return, you can call us on 0333 777 4529. Alternatively, if you would like to chat with an advisor, please click here.
I can't see my refund in my bank account yet?
Please allow the timescales set out above to receive your refund. In most cases we will send an email confirming we have processed a refund and include an ARN (Acquirer Reference Number) for the payment. Please quote the ARN if you need to query a refund with your bank e.g. if there is a delay in the refund showing in your bank account. The email will come from our partner Next.