Items are refunded to your original payment method once they reach our warehouse which can take up to 28 days from the day the items were posted.
*Once we process your return, your funds will be paid back to you in the timescales stated below:
| PAYMENT METHOD | TIMESCALE |
| Credit/Debit card | 5 Working Days |
| Paypal | 3 Working Days |
| Klarna | 5 Working Days |
| Apple Pay | 7 Working Days |
| Ideal | 5 Working Days |
*Timescales quoted above do not include the 28 days required for the item(s) to reach our warehouse.
In most cases we will send an email confirming we have processed a refund and include an ARN (Acquirer Reference Number) for the payment.
Please quote the ARN if you need to query a refund with your bank e.g. if there is a delay in the refund showing in your bank account.
The email will come from our partner Next.