We're very sorry you have received an incorrect or faulty item. If your item has not reached you in a satisfactory condition please contact our customer service team here 'Contact Us'
Why has my favourite item shrunk in the wash?
Most shrinkage is unfortunately due to the washing instructions on the care label not being followed correctly or drying knitwear items in the tumble dryer which agitates the fibres.
All of our garments go through rigorous testing to ensure the best quality and durability. If the care labels are followed correctly our clothing will stand the test of time.
Please read our washing and care instructions for more information
My clothing has bobbled, is it faulty?
Contrary to popular belief, pilling (or bobbling) is not due to poor-quality clothing. Bobbles appear after washing and are simply caused by friction from a rough washing cycle or abrasion from wear. Almost all knitwear will bobble at some stage, but you can easily remove bobbles with the JoJo Maman Bébé Knitwear Comb.